Wednesday, October 6, 2010

Principles for Evaluating Operational Excellence (SAVE)


Principles for Evaluating "Operational Excellence" at UC Berkeley, Fall 2010

Proposals for major reorganization and staff reductions will be coming soon under the campus Operational Excellence, now under way.  All of us need to follow the process closely and make our views heard.  In order that we may speak with a clearer voice and not a cacophony of particular objections, we need a set of basic principles to judge what will happen – especially about how NOT to go about implementing reforms.

First, on the positive side:

§  The key findings of the Bain & Co. evaluation appear to be sound: UC Berkeley has too many layers of management and too horizontal an organizational chart, as well as an overly scattered procurement system and inadequate IT infrastructure.

§  Fixing these problems can benefit the campus by reducing costs, making work conditions better, and improving administrative accountability and responsiveness. 

§  The formation of seven joint administrative-faculty-staff committees to tackle different facets of campus management (IT, student services, purchasing, energy, etc.) is a good approach to identify problems and develop solutions.

§ There is wide agreement that simple cost cutting is not the same as operational efficiency and better management.  Furthermore, it is clear that previous rounds of budget cuts and staff layoffs made under duress have jeopardized the basic teaching and research functions of the university.


Nonetheless, OpEx will not work if certain organizational realities are ignored:

•Rushing out proposals for reorganization without adequate time for reflection is counterproductive.  The current rollout timetable smacks of haste.

•Students and more staff are supposed to be added to the OpEx committees, but if this action is delayed, will they have an impact on decisions already being made?

•Reforms should not be generalized without "beta-testing".  Frontline staff and faculty need to be involved  in providing feedback during trial periods.

•Twenty-seven campus unit heads are supposed to implement the reform proposals coming down from the OpEx committees, but there are no guidelines on how they should involve faculty and staff in designing and implementing reforms within large units. There has to be cooperation, flexibility and feedback all the way down.

•There is a danger of 'one size fits all' proposals imposed without adequate consideration of differences in size, function, and needs of departments and other subunits.  Some need more specialists, others more generalists; some can share services with other units, some cannot.  Centralization is not always more efficient. 

•There must be meaningful transition planning to help staff and faculty deal with cutbacks, reorganization and layoffs.  When people and functions 'disappear' from units without clear directives about where to go for services, work slows down, users and clients become frustrated, and staff become demoralized from overwork.

•There has to be a willingness by top administrators to abandon reform proposals if the rollout, testing and feedback proves that they are poorly designed and flawed.  Accordingly, critical feedback must not be treated as hostile and to be silenced.

•The OpEx committees should remain in place to review ongoing implementation of their proposals and to respond where reforms are not working as hoped.  They, too, need an open channel for feedback from faculty, staff and students.

Furthermore, OpEx will not work if the administration does not reform itself:

•A common administrative view that faculty and staff are part of the problem, "change averse", is wrong and demeaning.  Indeed, if top management had been doing a better job, problems identified by Bain & Co. would not have grown so large.

•Faculty and staff need to be involved in a meaningful way in the assessments and proposed cuts.  Staff associations and union members need to be included and listened to, especially front-line people who see the effects of changes on daily work. 

•The administration, the OpEx committees, and the 27 large unit directors need to make their evaluations, proposals and actions as transparent as possible, and should maintain constant communication and open dialogue with lower units and the rest of the campus.

•In a top-heavy administrative system, cuts must come at the top as well as the bottom (the latter always bear the brunt).  Administrators and their jobs need to be scrutinized as closely as the rest of us and to be subject to removal, as well.

•The top-heavy salary scale that has grown up in recent years must be rethought, for reasons of campus morale as much as budget savings.  Poor morale has significant effects on productivity, efficiency and loyalty.

•The university is not a corporation, either in its motives or its organizational structure; hence, bright ideas from management theory in the private sector often do not fit the university and its parts.


SAVE the University  & the Berkeley Faculty Association
October 1, 2010

29 comments:

Anonymous said...

Как говорилось на Seexi.net Добрый день.Хотелось бы поделиться собственной задачей и попросить о помощи.Девочки,у меня уже депрессия длится буквально 7 лет.И я не знаю,что мне делать.Многие имеют все шансы подумать,что это блажь,а мне все хуже и хуже и хуже.Началось все с тех пор как родился мой сын.постоянные переживания,он буквально не спал ночами,кричал все время.Потом хуже.Он подрос,но он абсолютно неуправляем.С мужем начались трудности.Секс по великим весельям(впрочем,мне его и не хочется).Жизнь серая,из года в год ничего не изменяется.Люди злят,раздражают.Ловлю себя на мысли,что начинаю тихо недолюбливать весь свет.На ребенка ору каждый день,а потом реву,так как чувство вины не прекращается,оно идет со мной рука об руку.все время хнычу,обидчива до безумия.В жизни ничего не радует и ничего не хочется.Память ужасная,все время все забываю.Не хочу ни спортом заниматься,ни собой.На работу не могу устроиться,с моим жалким опытом "полгода" меня никуда не берут.Все говорят,что я красива,но мне оченье давно не может показаться на первый взгляд,не могу попосмотреть на себя в зеркало.Понимаю,что я обычная и никчемная.Ноль.Как это ни прискорбно,но в послед мес меня стали часто посещать мысли про то,что я не хочу жить.не могу более.у меня сын и я люблю его более всех на свете,но мне так дурно,что я не знаю как мне из этого выбраться.тупик.Может кто-нибудь сталкивался с этим и выбрался?Помогите

Anonymous said...

Sorry for my bad english. Thank you so much for your good post. Your post helped me in my college assignment, If you can provide me more details please email me.

Anonymous said...

wife watches blowjob Online sales wrist watches | Oris, Breitling digital chronograph watches

Anonymous said...

брашура для любящих родиелей.
Мы даем инфармативное пособие которое поможет всем
неопытным родителям узнать как правильнее ухаживать за вашим деткой раздел http://rubebi.ru
Извините что может не в ту тему добавила. но не нашел раздел общения
[url=http://rubebi.ru/mult/1808-neznayka-uchitsya-1961.html]Незнайка учится (1961) : Энциклопедия для родителей[/url]

Anonymous said...

[url=http://acquistocialisfacile.com/#81289]acquisto cialis[/url], cialis, http://acquistocialisfacile.com/#19309 cialis

Anonymous said...

[url=http://cialisacquisto24.com/#ywww.blogger.com]cialis[/url], cialis, http://cialisacquisto24.com/#dwww.blogger.com acquisto cialis in svizzera

Anonymous said...

[url=http://acquistocialisfacile.com/#75945]costo cialis[/url], cialis, http://acquistocialisfacile.com/#86581 acquistare cialis

Anonymous said...

[url=http://acquistocialisfacile.com/#28899]costo cialis[/url], cialis online, http://acquistocialisfacile.com/#79903 cialis

Anonymous said...

[url=http://acquistocialisfacile.com/#79527]cialis acquistare[/url], cialis, http://acquistocialisfacile.com/#11498 cialis

Anonymous said...

[url=http://acquistocialisfacile.com/#12338]comprare cialis[/url], acquistare cialis, http://acquistocialisfacile.com/#54721 cialis

Anonymous said...

[url=http://acquistocialisfacile.com/#89563]prezzo cialis[/url], cialis senza ricetta, http://acquistocialisfacile.com/#91603 cialis

Anonymous said...

[url=http://osiak.net/#78837]viagra online[/url], sildenafil, http://osiak.net/#54231 acquisto viagra

Anonymous said...

[url=http://almozara.org]farmacia[/url], pillole, http://almozara.org vai

Anonymous said...

[url=http://bewunderful.org]clicca qui[/url], clicca qui, http://bewunderful.org on line

Anonymous said...

[url=http://bewunderful.org]online[/url], bewunderful, http://bewunderful.org bewunderful

Anonymous said...

[url=http://bewunderful.org]top[/url], bewunderful, http://bewunderful.org medicine

Anonymous said...

clikka qui, italia, http://bewunderful.org bewunderful.org

Anonymous said...

medicine, 5mg, http://bewunderful.org bewunderful.org

Anonymous said...

garantiti, principio attivo, http://bewunderful.org guarda qui

Anonymous said...

cialis, cialis 20mg tablets, http://cialisacquisto24.com/#iwww.blogger.com comprare cialis forum

Anonymous said...

clikka, web, http://bewunderful.org comprare

Anonymous said...

principio attivo, recensione, http://bewunderful.org sito internet

Anonymous said...

comprare, bewunderful.org, http://bewunderful.org bewunderful

Anonymous said...

[url=http://bewunderful.org]bewunderful[/url], guarda qui, http://bewunderful.org italia

Hughes said...

To far better and safer results, it will always be a guide to follow along with manufacturer's directions or read labels correctly when utilizing the many products stated earlier. professional if possible for routine check, cleaning and inspection of electrical and the moving parts of Once considered expensive running, bulky, and even noisy, modern products will be devised that they are smaller, calmer, and a lot more economical running.Dehumidifiers were created in many sizes and configurations and are usually categorized through their particular pint-per-day capacity. In the long run, using your air conditioner is far better than any other means of cooling yourself off in the car, unless youre driving in traffic. The event will effectively close the supply of home appliances and electronic components and finished goods manufacturers business user links, home appliances and electronic technology to promote exchanges and cooperation, and promote the development of highquality aftermarket and our home appliances and electronics industry, the organizers will invite highquality parts suppliers onsite promotion, inviting the United States, Haier, TCL, Changhong, Skyworth, Glanz, Kelon, Gree, Dong Ling Ketchen, 100 million Long, 10000 and, MACRO, combo, GE, Panasonic, LG, Samsung, German Pool, Whirlpool, Siemens and other famous enterprises to participate in the procurement and a number of media involved in advocacy.

Anonymous said...

[url=http://acquistocialisok.com/]discover here[/url]

Anonymous said...

[url=http://acquistocialisok.com/]cialis[/url]

Anonymous said...

[url=http://www.romarestobali.com/2013/02/panama-metropolis-beach-front-attractions-and-accommodations/]acquistocialisok[/url]

Anonymous said...

[url=http://www.aboutfirefox.com/archives/551]albergo abano terme[/url]